The pause option is available to our monthly members who pay for their subscriptions with a debit or credit card, PayPal, Apple Pay, Venmo, or Google Pay every month.
The pause option is not available for annual plans or gift certificate plans.
Members who have signed up through the website (not the app), made at least one subscription payment, and have not resumed their accounts within the last 30 days are eligible to pause.
Below is a breakdown of the Pause Criteria:
| Can Pause | Can NOT Pause | |
| Paid monthly members who signed up directly through the Pilates Anytime Website | ✔️ | |
| Signed up through the Apple App Store for iOS | ❌ | |
| Signed up through the Google Play Store for Android | ❌ | |
| Signed up through Roku | ❌ | |
| The account has been paused in the last 30 days | ❌ | |
| Paid annual members | ❌ | |
| A paid monthly account is in good standing and has not been paused in the last 30 days | ✔️ | |
| Gift Subscription Plans | ❌ | |
| The paid monthly subscription is not up to date with the monthly fees | ❌ |
To pause your account, follow these steps:
1. If you are not logged in, Log In to your Pilates Anytime account.
2. Go to My Account > Subscription & Payment and click on Pause Subscription.
3. Select the pause duration you would like. You may pause your subscription for up to three months at a time.
Please note that when you pause, it is effective immediately, and you will not be able to watch videos while paused. However, you will also not be charged while your account is paused, and any paid days that you had remaining before pausing your subscription will be automatically transferred over once you resume your account, moving your regular billing date back.
You can't pause your subscription more than once within 30 days.